yan8x0n5
Dołączył: 22 Kwi 2011
Posty: 68
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Skąd: England
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 Wysłany: Śro 5:29, 25 Maj 2011 Temat postu: Jordan retro 11 Customer Service Isn't Just A |
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“Oh those are creature replaced,” she offered, “As presently as we tin find a team to do the go.” (It’s a difficult time finding folk to do everything in Western Canada – short labour pool.)
I narrated my stories of the room service hours in the directory for well for the grumble of the folks in the hoist. I too queried approximately the obviously worn carpets in the halls.
“I heeded one of your conferences a few annuals ago when I wconsist in ... another company. So how was your stay?”
“Perhaps you could put a little sign in every of the rooms telling your guests that carpets are after hours be changed. If you don’t acquaint us you understand about the problem, we are equitable to suppose you both don’t know of fair don’t care. And the directory needs to be reviewed. Apparently a few things have changed but the directory has not.”
“Oh, that’s a blunder then,[link widoczny dla zalogowanych],” she brushed off.
The next morning, two guests were complaining in the elevator that the pond and hot pail were supposed to be open until 11 (along to the Directory) but actually closed by ten.
“Yes, I am.”
And with that I checked out.
It’s 1 of the premier things a road-weary passenger searches out when he or she arrives in their hotel room: the Guest Services Directory. That little writing, packaged full of information,[link widoczny dla zalogowanych], gives the traveler the rules of the hotel. And don’t kid yourself,[link widoczny dla zalogowanych], hotels all have rules and it is best if you tell yourself with the rules before you work and make an embarrassment of yourself.
After my tumble approximately the metropolis looking for a location to find something to dine at virtually 9:30 at night,[link widoczny dla zalogowanych], I found a Subway open which averaged sandwich for supper.
I arrived at the hotel,[link widoczny dla zalogowanych], an worldwide business-class fetter of hotels. I had stayed at this hotel on several occasions and I expected that my stay would be much like the last experience – at fewest as satisfactory.
Attitude Adjustment:
Tell your customers what you’re doing. Let them know you care. Let them know you’re ashore top of asset before they have to ask. Show them some courtesy. Make sure the information you give them is precise. Make it as cozy as likely for them to do affair with you. They ambition. And when you alteration how you do affair with them, tell them. And when you shambles up, make it right – in a moment. Customer Service isn’t just a division – it’s an opinion!
“But your Directory says ten,” I relied.
It was much later that nightfall when I determined to have a late supper – it happens periodically – time-zone changes and all. I had scoured the Guest Services Directory to find that room service served until 10:00 pm. I phoned down at 9:10 pm. No response. I was then interlocked with the front desk.
After checking-in, and production my access down the hall of age,[link widoczny dla zalogowanych], lumpy and overstretched carpeting, I arrived at my room to find the phone ringing. It was the front desk calling to say that I had left my honor card there. (Not truly how I memorize it – the clerk simply forgot to give it back to me.) So I was asked to return to the front desk to elect it up. On my way to the desk, (repeatedly over the lumpy worn-out carpeting) I thought this would have been a great opportunity for the hotel to show some courtesy and professionalism by having the card sent up to my room instead of me fetching it since I was on the top ground and as far away from the elevators as possible. But that was not the circumstance.
“No sir, they close at nine,” said the clerk.
“Aren’t you Kevin Burns the spokesman?” asked the clerk at the front desk.
Two days later I received one email from the motel Manager and one invitation to return because another night with the hotel’s praises.
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